About Us
Within our product-information standard, The Ordinary serves customers in the United States with skincare products, including facial cleansers, targeted facial serums and solutions, hydrating and moisturizing care, exfoliating care, eye-area care, and facial oils, focusing on clear product presentation, dependable fulfillment, and accessible post-purchase support.
Our Service Commitments
- For customer reference, free standard shipping on every U.S. order and tracking after shipment.
- For customers exploring the catalog, Clear processing, delivery, return, exchange, and payment information.
- Within our skincare assortment, Responsive customer care during the service hours stated below.
- For a clear shopping experience, Product specifications, care guidance, and safety information based on the applicable product listing.
Policies and Support
Across the current product range, Please review our published policies before ordering. Contact us whenever you need help understanding a product listing or an order.
Merchant and Customer Care Information
To keep product guidance practical, Store name: The Ordinary
For responsible product use, Contact email: support@theoridinarys.shop
As part of our customer-care standard, Phone: 8183072269
For an informed store experience, Physical and return address: 100 S Treating Plant Rd, De Queen, AR 71832, US
To connect products with their stated uses, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).