Shipping Policy

For U.S. order fulfillment, free standard shipping applies to every U.S. order, and we ship only to valid addresses in the United States.

Address Accuracy and Delivery Issues

For consistent shipment handling, customers should provide a complete U.S. delivery address. Contact us promptly about a damaged parcel, an incorrect item, or a tracking status that indicates a delivery problem.

Order Processing

To clarify the delivery standard, orders are processed in 1–2 business days, Monday through Friday, excluding U.S. public holidays.

Cancellations, Returns, and Taxes

To explain the shipping process, an order may be cancelled before shipment. After shipment, returns and exchanges follow our Refund Policy. Within the customer-care standard, Taxes are collected as required by applicable law.

Estimated Transit Time

For customer reference, after the carrier receives the parcel, standard transit normally takes 4–6 business days. Carrier, weather, peak-volume, and address issues can affect estimates.

Tracking

To keep delivery expectations clear, a tracking number is provided for every order after shipment. Tracking may take a short time to become active in the carrier system.

Merchant and Customer Care Information

Under this Shipping Policy, Store name: The Ordinary

Within our shipping process, Contact email: support@theoridinarys.shop

Under the stated fulfillment timeline, Phone: 8183072269

As part of our U.S. delivery service, Physical and return address: 100 S Treating Plant Rd, De Queen, AR 71832, US

For order and tracking support, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).