Privacy Policy
For privacy transparency, this Privacy Policy explains our handling of personal information across store browsing, checkout, order support, returns, marketing, and customer-care interactions.
Do Not Sell or Share and GPC
Under this privacy notice, to submit a Do Not Sell or Share My Personal Information request, contact us using the details below. Where legally required, we recognize an enabled Global Privacy Control (GPC) signal as an opt-out request for the browser or device sending the signal. For a clear account of data use, we may need to verify other requests.
Cookies and Advertising
Within our privacy program, we and our service providers use Cookies and similar technologies for store functionality, analytics, fraud prevention, and advertising. We may use Google Ads, including Remarketing and Conversion Tracking, to measure advertising performance and show relevant advertising. As part of our privacy standard, Browser or device controls may limit nonessential Cookies.
How We Use Information
To make these choices accessible, we use personal information to provide and improve the store, process payments, fulfill and track orders, handle returns and exchanges, prevent fraud, provide support, comply with law, and send marketing where allowed.
Retention, Security, and Children
Within our information practices, we retain information for as long as reasonably necessary for orders, support, legal compliance, dispute resolution, and security. We use reasonable safeguards, but no system is completely secure. Under applicable U.S. privacy law, our services are not directed to children under 13, and we do not knowingly collect their personal information.
Information We Collect
- To explain our data practices, Identifiers and contact details, such as name, email, phone number, billing address, and shipping address.
- For customer choice and control, Order, payment, return, exchange, and customer-service information.
- For responsible data handling, Device, browser, IP address, cookie identifiers, and store-usage information.
- Under applicable U.S. privacy law, Information you voluntarily submit in messages, reviews, forms, or account settings.
CCPA/CPRA and U.S. Privacy Rights
For customer reference, Subject to eligibility and exceptions under the California Consumer Privacy Act and California Privacy Rights Act (CCPA/CPRA), users may request access to or knowledge of personal information, correction, deletion, portability, and information about categories of collection, use, and disclosure. Users may also opt out of sale or sharing for cross-context behavioral advertising and may exercise other rights provided by applicable U.S. state law without discriminatory treatment.
Disclosures
To describe available privacy rights, we may disclose information to Shopify, payment processors, fulfillment and shipping providers, analytics and advertising providers, professional advisers, and authorities when needed to provide services or comply with law.
Changes and Requests
To make these choices accessible, we may update this policy to reflect operational or legal changes. Send privacy questions and rights requests to the contact email below.
Merchant and Customer Care Information
For a clear account of data use, Store name: The Ordinary
As part of our privacy standard, Contact email: support@theoridinarys.shop
To describe available privacy rights, Phone: 8183072269
For customer reference, Physical and return address: 100 S Treating Plant Rd, De Queen, AR 71832, US
Within our information practices, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).