Terms of Service

For a valid customer transaction, these Terms of Service apply when you access the store, create an account, communicate with us, or complete a purchase, together with the policies linked from this site.

Products and Orders

To explain the service standard, Product descriptions, specifications, availability, and images are provided in good faith. We may correct errors, limit quantities, reject fraudulent orders, or cancel an order when reasonably necessary, with an appropriate refund for amounts charged.

Intellectual Property and Prohibited Conduct

For responsible use of the storefront, Store content is protected by applicable intellectual-property law. You may not misuse the store, interfere with security, introduce malicious code, scrape unlawfully, impersonate another person, or violate law or the rights of others.

Cancellation, Returns, and Exchanges

As a condition of purchase, you may request cancellation before shipment. After shipment, our Refund Policy applies, including the 30-day no-reason return and exchange period, merchant-paid return shipping, stated exclusions, and 5–10 business day refund timing.

Disclaimers and Liability

For post-purchase support, to the fullest extent permitted by law, services are provided as available and implied warranties and liability are limited where legally permitted. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.

Prices, Payment, and Taxes

Under applicable law, Prices and payments are in USD. Supported card information is stated in our Payment Policy. For customer reference, Taxes are collected as required by applicable law.

Store Use and Account Information

Within the ordering process, you must use the store lawfully and provide accurate, current checkout and account information. You are responsible for safeguarding account credentials and for activity under your account.

Governing Law and Changes

For lawful store use, these Terms are governed by applicable U.S. federal law and the applicable law at the merchant address below, without limiting mandatory consumer protections. We may update these Terms by publishing the revised version.

Shipping

Under these Terms, we deliver only within the United States, provide free standard shipping on all U.S. orders, process orders in 1–2 business days, and estimate 4–6 business days in transit. A tracking number is provided after shipment.

Merchant and Customer Care Information

To keep these obligations clear, Store name: The Ordinary

To keep order information accurate, Contact email: support@theoridinarys.shop

Under these Terms, Phone: 8183072269

For lawful store use, Physical and return address: 100 S Treating Plant Rd, De Queen, AR 71832, US

As a condition of purchase, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).