Payment Policy

Under this payment standard, the store uses USD for displayed prices, checkout totals, and completed payment charges.

Security

Under the store payment process, checkout payment information is processed by Shopify and applicable payment providers using their security controls. We do not ask customers to send full card details by email.

Taxes, Cancellations, and Refunds

For eligible transactions, Taxes are collected as required by applicable law. An order may be cancelled before shipment. As a payment-processing standard, approved refunds are returned to the original payment method and normally appear in 5–10 business days after issuance, subject to financial-institution processing.

About Credit/Debit Card

For payment transparency, we accept eligible credit and debit cards on the networks displayed at checkout, including Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Available methods can depend on the card issuer and the secure checkout configuration.

Authorization and Charges

As part of secure payment handling, your payment provider may authorize a card when the order is submitted. You confirm that the payment details are accurate and that you are authorized to use the selected method. For customer reference, Declined or unverifiable payments may delay or cancel an order.

Merchant and Customer Care Information

For a clear payment record, Store name: The Ordinary

Within the checkout process, Contact email: support@theoridinarys.shop

To clarify transaction terms, Phone: 8183072269

To keep billing expectations clear, Physical and return address: 100 S Treating Plant Rd, De Queen, AR 71832, US

In relation to checkout and payment, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).