FAQ

For policy guidance, this FAQ gives a practical summary of ordering, shipping, returns, and payments. The full policy pages provide the controlling details.

Is tracking supplied after my order ships?

Under the applicable policy, Yes. A tracking number is provided after every order ships.

How does the 30-day return and exchange period work?

In practical terms, Yes. We offer a 30-day no-reason return and exchange period after delivery.

What cards can I use, and are charges processed in USD?

For customer reference, Payments are in USD. Eligible cards include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.

What should I expect regarding taxes at checkout?

As a general rule, Taxes are collected as required by applicable law.

What types of products are offered?

For immediate reference, the live catalog features skincare products, including facial cleansers, targeted facial serums and solutions, hydrating and moisturizing care, exfoliating care, eye-area care, and facial oils. Each product listing provides its applicable use, care, and safety information.

What processing and transit timing should I expect?

For a concise answer, Processing takes 1–2 business days and standard transit normally takes 4–6 business days.

What is the delivery area, and how is standard shipping priced?

To clarify the customer-care standard, we ship only within the United States, and free standard shipping applies to every U.S. order.

Are any items ineligible for a change-of-mind return?

When more detail is useful, Custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items are non-returnable, subject to applicable consumer protections.

When may I ask to cancel an order?

Within the store policy framework, you may request cancellation before shipment. After shipment, the Refund Policy applies.

What is the posting window for an approved refund?

In this summary, an approved refund is issued to the original payment method and normally appears in 5–10 business days after issuance.

How are return-shipping costs handled?

For a clearer overview, the merchant pays return shipping for both no-reason returns and damaged, defective, incorrect, or other quality-issue returns by providing a prepaid return shipping label.

Merchant and Customer Care Information

Under the applicable policy, Store name: The Ordinary

For customer reference, Contact email: support@theoridinarys.shop

In practical terms, Phone: 8183072269

As a general rule, Physical and return address: 100 S Treating Plant Rd, De Queen, AR 71832, US

For a clearer overview, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).